The NHS in Leeds has commissioned Brainbox to conduct research into how breast diagnostic services are designed.
Clinicians and commissioners who design and deliver the current service are keen to consider new and innovative ways of working to improve women’s experiences and design a service that is easy to use.
Brainbox has designed a consultation with those who have and have not used diagnostic services to find out how they think the service should be run and what they would like to happen if they are worried about their breasts.
Throughout February and March Brainbox has been hosting a series of events to inform the design of future breast diagnosis services in Leeds. Amongst a range of data collection tools used during the events, the use of a ‘character journey’ has allowed women to discuss the possible experiences of a range of characters accessing services and design the service they think those characters should be able to access.