Redesigning the breast diagnostic services in Leeds

Brainbox Research recently conducted patient insight research to inform to a radical review of breast cancer services that aims to develop and deliver an integrated, coordinated and personalised service providing high-quality care that meets the needs of the people who use it. The research was a multi-disciplinary project commissioned by NHS Leeds West Clinical Commissioning Group (CCG) on behalf of Leeds Integrated Cancer Services.
We developed a series of action-based co-creation tools that we used in focus groups to develop insight into people’s experiences of using the service and to generate ideas for how an innovative new service could operate. We tested these ideas with a wider group of patients to understand what barriers this new service could face and how to overcome them. These clear, original and data-driven service design ideas were then discussed in co-design workshops with clinical staff. In this way we combined in-depth insight into people’s experience with feedback on new possible service design and delivery ideas generated by a larger number of patients and clinical staff. We were able to make actionable recommendations to change the way the services is delivered whilst keeping the components that people value.